399dat Responsible Gaming
Gambling should be enjoyable entertainment — nothing more. This page outlines the tools, policies, and support resources that 399dat provides to help every Bangladesh player stay in control of their gaming activity.
At 399dat, we believe that casino games and sports betting are a form of entertainment — best enjoyed responsibly, with clear spending limits and a healthy perspective on wins and losses. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond, and we take our duty of care to every one of them seriously.
For the vast majority of players, gambling remains a casual leisure activity. However, we also recognise that for a small number of people, gambling can become a problem that affects their finances, relationships, and wellbeing. Responsible gaming is not just a box to tick — it is a core part of how 399dat operates, and we invest in the tools and policies that make a genuine difference.
This page explains the player-protection measures available on the 399dat platform, the warning signs of problem gambling, and how to access help if you or someone you know needs it. All tools described here are available to every registered 399dat player, free of charge, and take effect immediately upon request.
Remember: It is always okay to take a break. If gambling is no longer feeling like fun, the responsible choice is to pause, reach out to our support team, and use the tools on this page to give yourself space. Your wellbeing comes before any game or bet.
399dat provides the following responsible gaming tools, each designed to help you maintain control over how much time and money you spend on the platform.
Set a daily, weekly, or monthly cap on the total amount you can deposit. Once set, limits take effect immediately.
Take a short break of 24 hours, 7 days, or 30 days. Your account is paused — no deposits, no bets.
Request a permanent or long-term exclusion from the 399dat platform. We honour all self-exclusion requests without question.
Review your full deposit, withdrawal, and game history at any time from your account dashboard to stay aware of your spending.
Opt out of promotional emails, SMS offers, and bonus notifications at any time without affecting your account access.
Our support team is available to discuss responsible gaming concerns in confidence. Contact us any time via the email in the footer.
399dat operates a strict minimum age policy. Only individuals who are 21 years of age or older are permitted to register an account and participate in any form of gambling on the platform. This applies to all games and betting markets, without exception.
For adults aged 21 and above only. If you are under 21, you are not permitted to use the 399dat platform. Any account found to belong to a player under the age of 21 will be immediately suspended and all funds returned to the registered payment method after identity verification.
During the registration process, all new 399dat players must confirm that they are 21 or older. We reserve the right to request proof of age — such as a National ID Card (NID) or passport — at any point during the account lifecycle. Where a player cannot verify their age to our satisfaction, their account will be suspended pending review.
If you are aware of a minor attempting to use the 399dat platform, please contact our support team immediately using the email address in the footer of this page. We treat all reports of underage gambling with the utmost seriousness and will act swiftly to investigate and close any account confirmed as belonging to a minor.
If you share a device with children or teenagers, we strongly recommend using device-level parental control software to prevent access to gambling websites. Free tools are available for Android and iOS devices that can block specific site categories entirely.
Log in to your 399dat account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit and enter the maximum amount in BDT (৳). The limit applies immediately. To increase a limit, a mandatory 7-day cooling-off period applies before the change takes effect — reductions take effect immediately.
Go to Account Settings → Responsible Gaming → Time-Out. Select a break period of 24 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. The time-out cannot be reversed once activated. After the period expires, your account automatically reactivates.
Self-exclusion is a longer-term measure for players who feel they need a more definitive break from gambling. Contact our support team via email to request self-exclusion. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Once a self-exclusion is in place, it cannot be reversed during the exclusion period. Any funds in your account at the time of exclusion will be returned to your registered bKash, Nagad, Rocket, or Upay wallet.
To stop receiving bonus offers, free bet promotions, and seasonal campaign messages, go to Account Settings → Notifications → Marketing Preferences and toggle off all promotional channels. You will continue to receive essential account notifications such as deposit confirmations and security alerts.
All responsible gaming tool requests sent to our support team are treated with complete confidentiality and are processed within one business day. If you need a tool activated urgently, state "URGENT" in your support message and we will prioritise your request.
Problem gambling develops gradually and can be difficult to recognise — especially in yourself. The following signs may indicate that gambling is beginning to affect your life in a negative way. If several of these apply to you, we encourage you to reach out to our support team or use one of the self-help tools described on this page.
- Spending more money on gambling than you can comfortably afford to lose
- Chasing losses — continuing to bet in an attempt to recover money already lost
- Gambling for longer than you intended, even when you planned to stop
- Borrowing money from friends, family, or lenders to fund gambling
- Feeling restless, anxious, or irritable when you try to cut back or stop gambling
- Neglecting work, education, or family responsibilities because of time spent gambling
- Hiding your gambling activity from people close to you
- Gambling as a way to escape stress, anxiety, depression, or difficult emotions
- Repeatedly attempting to stop gambling but being unable to do so
You are not alone. Problem gambling is a recognised condition, and seeking help is a sign of strength, not weakness. 399dat's support team will never judge you — we are here to help, and we will activate any protective measure you need without delay.
Take a moment to honestly consider the following questions about your recent gambling behaviour. If you answer "yes" to three or more of these, it may be worth taking a break and speaking to someone you trust — or contacting our support team directly.
- Have I spent more on gambling in the past month than I planned to?
- Have I continued playing after losing, hoping to win the money back?
- Have I neglected household bills or essential expenses to fund gambling?
- Has someone close to me expressed concern about how much I gamble?
- Do I think about gambling often when I am not playing?
- Have I felt the urge to place larger and larger bets to get the same level of excitement?
- Have I lied to family or friends about how much time or money I spend gambling?
- Do I feel anxious or depressed after a losing session?
This self-assessment is not a diagnostic tool, but it can help you reflect on your habits. If your answers concern you, please do not wait — use the deposit limit or time-out tool today, or contact our support team. Acting early is always easier than waiting until a problem becomes severe.
If you feel that gambling has become a problem for you or someone you know, reaching out for help is the right move. Below are the steps you can take right now.
Email our support team at the address shown in the footer of this page. State that you are contacting us about responsible gaming. We will respond confidentially and can activate deposit limits, a time-out, or self-exclusion on your behalf immediately. You do not need to give a reason — your request will be respected without question.
Speaking openly with a trusted friend or family member about gambling concerns can relieve pressure and lead to practical support. Many people find that talking about a problem is the first step toward resolving it. You do not need to face this alone.
Bangladesh's National Mental Health Institute (NIMH) and the Kaan Pete Roi helpline provide free, confidential mental health and crisis support to people throughout Bangladesh. If gambling is affecting your mental health, these services are available to you. Contact details can be found via a web search for "NIMH Bangladesh" or "Kaan Pete Roi helpline Bangladesh".
Closing your account is always an option. If you feel the safest course of action is to close your 399dat account permanently, contact our support team and we will process your request, return your available balance to your registered payment method, and ensure your account cannot be reopened.
399dat pledges the following standards as part of our responsible gaming framework. These are not aspirations — they are active policies enforced across every aspect of the platform.
- We will never target or market to individuals who have self-excluded or requested account closure
- We will enforce the 21+ age requirement at registration and during ongoing identity verification checks
- We will honour all self-exclusion, time-out, and deposit limit requests promptly and without question
- We will train our support staff to identify signs of problem gambling and respond with empathy and appropriate action
- We will display responsible gaming information clearly and accessibly across the platform
- We will monitor account activity for patterns that may indicate problem gambling and may proactively reach out to players showing such patterns
- We will never use manipulative design patterns — such as false urgency, misleading win statistics, or hidden terms — to encourage harmful gambling behaviour
- We will review and update our responsible gaming policies regularly to ensure they remain effective and relevant
When you are ready to play, 399dat's full range of casino games, cricket betting, slots, and crash games is waiting. Play within your limits and enjoy every session.
Login to 399dat Explore 399dat Casino Cricket Betting Read our FAQ Privacy Policy