399dat Frequently Asked Questions

Creating a 399dat account takes under two minutes. Visit the 399dat Login page, click the registration option, enter your full name, mobile number, email address, and a secure password, then confirm that you are 21 years of age or older. Once submitted, you will receive a one-time passcode (OTP) on your registered number to verify your account. After OTP confirmation your account is active and you can make your first deposit.

399dat requires a valid National ID Card (NID) or passport for identity verification. You may also be asked to provide a selfie photograph for liveness checks and a screenshot confirming your registered bKash, Nagad, Rocket, or Upay wallet. Submitting clear, readable copies speeds up verification. Most accounts are verified within one business day.

On the 399dat Login page, tap "Forgot Password" and enter your registered mobile number or email address. An OTP reset link will be sent to your registered contact. Follow the instructions to set a new password. If you no longer have access to your registered number or email, contact 399dat support directly via the email shown in the footer.

No. 399dat strictly allows one account per person. Operating multiple accounts — even under different names or mobile numbers — is a breach of our Terms and Conditions and will result in permanent suspension of all associated accounts and forfeiture of any balances. If you have difficulty accessing your existing account, contact support rather than creating a new one.

To close your 399dat account permanently, email our support team using the address shown in the footer of this page. State that you wish to close your account and include your registered mobile number for identification. Any available balance will be returned to your registered payment method after identity confirmation. Account closure is usually completed within two business days.

Log in to 399dat, go to the Deposit section, and select bKash as your payment method. You will be shown a 399dat merchant bKash number and a unique reference code. Open your bKash app, choose "Send Money" or "Payment", enter the merchant number, the deposit amount, and include the reference code in the reference field. Submit and your 399dat balance is credited within minutes.

Deposits via bKash and Nagad on 399dat are typically credited within 1–5 minutes of a successful transaction. During peak periods or public holidays such as Eid, processing may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact 399dat support with your bKash or Nagad transaction ID and we will investigate promptly.

The minimum deposit on 399dat is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit set by 399dat itself, though your individual MFS wallet's daily transaction limits may apply. Check your bKash or Nagad app for your personal wallet limits.

To withdraw from 399dat, go to the Withdraw section in your account dashboard, select your preferred payment method (bKash, Nagad, Rocket, or Upay), enter the amount you wish to withdraw, and confirm the request. Withdrawals are sent to your registered MFS wallet. Make sure the wallet number on your 399dat account matches the wallet you are withdrawing to, as mismatches cause delays.

The minimum withdrawal on 399dat is ৳500 BDT. Withdrawal requests below this threshold cannot be processed. There is no fee charged by 399dat for standard withdrawals, though your MFS provider may apply its own incoming transfer charges. If you are withdrawing bonus-related winnings, ensure your wagering requirements have been met before requesting a withdrawal.

Most 399dat withdrawals to bKash, Nagad, Rocket, or Upay are processed within 30 minutes to 2 hours during normal operating hours. Withdrawals submitted late at night or during national holidays may take up to 12 hours. If your account has not yet completed full KYC verification, your first withdrawal may require an additional identity check before funds are released.

Yes. 399dat covers Bangladesh Premier League (BPL) cricket matches with a wide range of betting markets including match winner, top run scorer, total sixes, first wicket method, and more. BPL is one of the most popular betting events on 399dat among Bangladeshi players. Live in-play betting is available during matches, allowing you to place bets as the action unfolds.

399dat offers cricket betting on the BPL, IPL, T20 World Cup, ICC ODI World Cup, Asia Cup, and all major international Test and T20I fixtures involving the Bangladesh Tigers. Coverage extends to domestic tournaments from India, Australia, England, and the Caribbean Premier League (CPL). Markets open well in advance of each tournament.

Yes. All slot games on 399dat are supplied by certified third-party providers including Pragmatic Play, NetEnt, and Microgaming, whose game engines are independently audited for random outcomes and fair Return to Player (RTP) rates. 399dat does not modify the underlying game mathematics. The RTP for each slot title is set by the provider and disclosed in the game information panel.

Yes. 399dat is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open your phone's browser, navigate to 399dat, and log in. The entire platform including live casino, cricket betting, slots, and crash games runs smoothly on mobile. For the best experience, use a stable Wi-Fi or 4G connection.

399dat offers popular crash-style games including Dragon of Demons and Limbo, as well as titles from Spribe such as Aviator. In crash games, a multiplier rises from 1x and you must cash out before the round ends. The higher you let the multiplier climb before cashing out, the bigger your potential return — but the risk of the round ending also increases with each passing second.

399dat offers a welcome bonus to newly registered players on their first deposit. The exact bonus percentage and maximum bonus amount are displayed on the Promotions page inside your account dashboard and may change seasonally — for example, during BPL season, Eid, or Pohela Boishakh. Always check the current promotion terms before depositing to claim the most up-to-date offer.

A wagering requirement is the number of times you must bet your bonus amount before any winnings derived from the bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus-linked winnings are released as withdrawable cash. Wagering requirements and eligible games are detailed in each promotion's individual terms.

Yes. 399dat bonuses carry an expiry window — typically 7 to 30 days from the date of issue, depending on the specific promotion. If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings are forfeited. The exact expiry period is listed in the terms of each individual bonus offer. Expired bonuses cannot be reinstated.

399dat does not charge platform fees on standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their standard transaction charges. We recommend checking the current fee schedule of your chosen MFS before transacting so there are no surprises on your statement.

399dat is an online casino and betting platform operated for the Bangladesh market. All data transmitted between your device and 399dat is protected by industry-standard TLS/SSL encryption, and player funds are held separately from operational funds. While individual players are responsible for understanding the gambling laws applicable in their jurisdiction, 399dat takes every reasonable step to provide a secure, fair, and transparent platform.

399dat uses TLS/SSL encryption for all data in transit, stores passwords using strong one-way hashing, and masks sensitive financial information such as wallet numbers in stored records. Internal access to personal data is restricted to authorised staff on a need-to-know basis. For full details of how we handle your information, please read the 399dat Privacy Policy.

The minimum age to register and play on 399dat is 21 years old. This is a strict, non-negotiable policy. All players must confirm their age at registration, and 399dat may request National ID Card or passport verification at any time. Any account confirmed as belonging to a player under 21 will be immediately suspended and any balance returned.

Log in to your 399dat account and go to Account Settings, then Responsible Gaming, then Deposit Limits. Choose a daily, weekly, or monthly cap in BDT and save. The limit takes effect immediately. Decreasing a limit happens instantly; increasing a limit is subject to a 7-day cooling-off period to give you time to reconsider. 399dat encourages all players to set a limit that reflects their entertainment budget.

To self-exclude from 399dat, email our support team at the address shown in the footer and state that you wish to self-exclude. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is suspended for the full exclusion period — it cannot be reopened during that time. Any balance in your account will be returned to your registered MFS wallet.